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Regulations, Policy and Trust

 

Our reputation for offering outstanding client experiences is something we are extremely proud of. Not only do we offer adventures to remember but we ensure all our activities are ran professionally, safely and in-line with regulations. We take our responsibility and your safety very seriously.

 

Insurance

 

Snowdon Walks has full Public & Employer Liability Insurance through Activities Industry Mutual.

 

 

Cover is provided in accordance with the terms of the Rules, the Memorandum and Articles of Association and the Cover and Policy wordings which are available on the AIM website at www.activitiesindustrymutual.co.uk

 

Safety and Risk Assessment

 

We take safety very seriously. Every activity we undertake is managed and risk assessed to the highest standard and this is supported through formal discussions, documentation and meetings. All our staff, both full-time and freelance, are required to keep up to date with our safe practices as well as any specified systems and rules.

 

Our documentation includes:

 

  • Risk assessments for all activities
  • Safe working procedures and policies
  • Incident management
  • Staff handbooks and working practices
  • Staff management and development

 

Instructors and Mountain Leaders

 

We have an exceptional ‘core team’ of Instructors and Mountain Leaders. All our staff members are qualified to ML (summer) as minimum with many holding much higher professional qualifications not only in an outdoor environment but also in teaching and coaching. All staff hold the relevant first-aid qualifications and some of our team are active members of various Mountain Rescue teams.

 

However, it is not all about qualifications. Our team is extremely experienced and competent in the outdoors and everyone regularly climbs, walks or enjoy other outdoor activities. We are all passionate about the outdoors which is evident when you speak to us or come on one of our walks or courses. We don’t just offer a safe experience, but you will leave with a greater knowledge, and appreciation for the outdoors too.

 

All staff members undergo regular enhanced DBS checks before working with children and we ensure all standards are constantly met.

 

Staff are all qualified through the MTA. What is the MTA?

 

Standards and Regulations

 

We are fully licenced through the AALA (Adventure Activities Licensing Authority) and our license number is R2486.

 

Our license document can be found here.

 

AALA licensing provides assurance to the public about the safety of those activities providers who have been granted a license. A license indicates that the provider has been inspected, with particular attention being paid to their safety management systems with young people, and able to demonstrate compliance with nationally accepted standards of good practice in the delivery of adventure activities to young people.

 

Quality Management System

 

It is important that you are happy with the activities we provide so we have implemented a quality management system so we can actively monitor, receive feedback and adjust our services as we need to. Quality management is an on-going process and we are constantly reviewing and amending our services to ensure we are providing the best service possible.

 

GDPR and Data Protection

 

We are registered with the ICO and our registration number is ZA330362. All companies who process personal and sensitive data, including medical, must legally be registered with the ICO.

 

Our ICO registration can be found here…ICO.

 

Snowdon Walks is fully GDPR compliant as of March 2018. We pride ourselves in our handling of your personal data. We have implement many new procedures and policies which include:

 

  • Management of your online data and how we market to you
  • Ensuring all our staff members, both full-time and freelance, are up-to-date with GDPR process and have data processing agreements
  • Secure systems and policies for how we manage your medical and personal details in-line with standards
  • Third party systems and how they manage your data

 

We have done everything to ensure your data is safe, managed and all the EU GDPR standards are followed.

 

If you have any questions in regard to data privacy, how we managed your data and our systems, then please get in touch.

 

NPS Score and Client Feedback

 

Net Promoter Score is a customer loyalty metric that measures the willingness of customers to recommend a company or it services to others.

 

NPS score ranges between −100 and +100. An NPS that is positive ‘0’ is felt to be good, and an NPS of +50 is excellent and +75 is ‘world class’.

 

Our NPS has been generated from over 500 client reviews in the last 12 months. We are extremely proud of the scores and it certainly reflects our professionalism and commitment to providing exceptional service to our clients.

 

 

Our NPS for skills courses is +97 and for guided walks +82. The industry average is +9.

 

We hope that these scores give you an indication of the quality of our activities, our professionalism and commitment to offering outstanding service. We don’t always get it right, but we are constantly improving what we do, as we grow as a business.

 

Client Feedback

 

With over 500 reviews and testimonials over the last 12 months we are sharing just some of our client feedback…